Managed Security Operations Centre (SOC) without the overhead
Most in-house SOCs are under-resourced or can't keep pace. Baidam's managed SOC services deliver 24/7 monitoring, analyst-led triage and incident response from our co-designed Indigenous Security Operations Centre, with every analyst based in Australia.
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Managed SOC: Continuous monitoring, detection and response
What’s a Security Operations Centre? It’s the IT security function that continuously monitors, detects, and responds to security events across an organisation's environment.
Most organisations find that sustaining the in-house capability at a high level is neither operationally realistic nor cost-effective.
SOC as a service allows organisations access to specialist detection skills, meet Essential Eight and ISM monitoring requirements, reduce internal resource burden, and give leadership structured visibility of their security posture, without building an in-house department that takes years to reach this operational maturity.
Baidam’s SOC as a service combines technology with analyst capability and a structured operational process to detect threats that automated controls miss and support a faster, more coordinated response.
Our managed security operations centre provides an important capability for government and enterprise, without the recruitment burden, the retention risk, or the operational overhead of running it internally.
Baidam’s managed SOC model: Structured, repeatable and documented
Baidam’s managed SOC model has structured, defined inputs and outputs, so your business knows what’s being measured and sees improvements tracked over time.
Our model runs across six operational phases:
1
Monitor
Continuous ingestion and correlation of log, endpoint, network, identity, and cloud data across your environment, which is aggregated into a centralised detection model. You know what’s covered and the implications of detection gaps.
2
Detect
Baidam’s engineers build and tune detection rules specific to your environment and the Australian threat landscape. We actively manage noise through structured tuning, so the signals that reach triage are worth investigating.
3
Triage
Human analysts, not automated tools, monitor every escalated alert, classifying them using severity, enriching context and distinguishing genuine threats from benign ones. Analysts who understand your baseline make faster, more accurate triage decisions than ones seeing your data without that context.
4
Respond
Confirmed incidents escalate into structured incident response workflows within the same team. We coordinate containment with your team within defined approval thresholds. If an IR retainer is in place, Baidam’s response is immediate. You don’t have to call in an external team that has no prior context of your environment.
5
Report
Baidam’s Secure Client Portal has operational dashboards, Executive Summaries, Essential Eight maturity tracking, and compliance documentation structured and available for your security team and the board.
6
Improve
Each operational cycle feeds back into your detection engineering. Our team develops new rules, refines existing rules, and addresses coverage gaps. As adversary TTPs evolve, we constantly review threat intelligence. Maturity uplift recommendations are produced from operational findings, not from a separate assessment exercise.
Security operations capabilities delivered in-house
Baidam's managed SOC is the operational hub for five integrated security capabilities. Each capability operates under the same hub and adds to the overall intelligence gathered across your organisation.
Each capability operates under the same team and feeds into the same detection model, so intelligence gathered across one service informs the others.
SIEM as a Service
Baidam’s analysts manage log ingestion, correlation rule development, alerting, and detection engineering across your full environment. The detection logic that feeds the outsourced SOC is built and maintained here, tuned continuously as your environment changes and as adversary TTPs evolve.
Managed Endpoint Detection
EDR deployment, monitoring, and response coordination across your scoped endpoint fleet. Endpoint telemetry feeds directly into the SOC detection model, so it’s correlated within the broader SOC detection model rather than sitting in a separate stream.
Vulnerability Management as a Service
Continuous scanning, risk-based prioritisation, and remediation tracking are managed within the same SOC. VMaaS findings don't sit in a separate queue. Vulnerabilities under active exploitation are elevated directly in the detection model, so your SOC is looking harder at the areas most likely to be targeted.
Incident Response
Structured IR lifecycle for active breaches and containment, eradication, recovery, and post-incident review. When an incident escalates from the outsourced SOC, the responders who resolve it are the same analysts who detected and triaged it. They already know what happened, when, and how far it went.
Managed SOC services aligned to Australian compliance frameworks
Organisations in highly regulated environments need to demonstrate that their security operations are active and applied continuously to meet compliance obligations.
Baidam’s managed security operations centre maps to compliance requirements by generating the documentation your auditors and assessors need as part of its process.
Baidam’s services map to the frameworks below:
Framework
How Baidam's Managed SOC Addresses it
ISM
ASD's ISM requires continuous monitoring, detection, and incident response for government systems.
Baidam's SOC operations map directly to ISM control objectives. Detection activity is documented, triage records are maintained, and incident timelines provide the operational evidence required by ISM compliance reviews.
Essential Eight
SOC operations support Respond maturity uplift across Maturity Level 2 and 3 - covering incident detection, response procedures, and the active monitoring controls that assessors examine.
Ongoing detection contributes to maturity progression across multiple mitigation strategies. SOC reporting provides the operational evidence that distinguishes active compliance from configured compliance.
ISO 27001
SOC operations generate continuous compliance evidence for Annex A.12 (operations security - monitoring and logging) and A.16 (incident management).
Detection logs, triage records, and incident timelines are structured for audit access, without requiring your team to produce separate compliance artefacts at certification or surveillance review time.
NIST CSF
Baidam's SOC methodology maps to all five NIST CSF functions:
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Identify (asset and risk visibility)
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Protect (detection controls)
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Detect (continuous monitoring and anomaly detection)
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Respond (incident response), and
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Recover (post-incident review and remediation).
SOC reporting provides structured evidence across each function for risk committee and board review.
IS18:2022
For Queensland Government agencies, IS18:2022 mandates information security controls that align directly with Baidam's SOC operations model - covering event monitoring, incident management, and the structured reporting requirements applicable to Queensland government entities.
Instead of your team having to run separate reports at audit time, Baidam’s managed security operations centre produces compliance evidence from its regular activities at every operational cycle.
Structured reporting, governance and security posture visibility
Your security leadership needs to see two things from their outsourced SOC: visibility of what is happening in their environment, and reporting that demonstrates the security programme is operating as intended.
Baidam provides both types of information as follows:
Essential Eight maturity tracking
Ongoing visibility of your current maturity level and progress against uplift targets. We connect SOC operational activity to your compliance programme rather than treating them as separate workstreams
Vulnerability remediation metrics
Open findings, remediation timeframes, and risk prioritisation status, so your team knows which vulnerabilities are being addressed, tracked, or need escalation.
Structured reporting
Active alerts, detection activity, incident status, and MTTD and MTTR metrics for your security team and board-ready reporting on security posture, incident trends, and maturity progress. Reports are structured for audiences who need to know the risk picture, not the technical detail.
Structured service reviews
Regular cadence reviews with Baidam analysts and your security leads. We cover operational performance, detection coverage changes, and recommendations for the next review cycle.
A single set of operational data serves all three audiences, without generating additional reporting burden for your team.
Why choose Baidam as your managed SOC provider
Baidam leads with operational outcomes. Our team focuses on providing the detection engineering depth and the analyst capability within an integrated programme model. This determines whether a SOC as a service actually improves your security posture or simply monitors it.
01
Sovereign delivery
Baidam’s analysts are based onshore in Australia, so all log data, detection rules, and triage records stay within Australian infrastructure. We don’t route any data offshore or share it with third parties outside your agreed engagement scope.
02
Government panel credentials
Baidam holds the TMRICTSOA25180 whole-of-government ICT sourcing panel appointment. We’re represented across state and federal procurement frameworks. Engage Baidam's managed SOC through existing panel arrangements, without exception processes or additional procurement approvals.
03
Framework-driven methodology
Your managed SOC is not tool-dependent and operates across any environment and existing technology stacks. Every SOC operation is anchored to ISM, Essential Eight, ISO 27001, and NIST CSF. Each SOC operational cycle produces compliance evidence that your audit function can use directly.
04
Integrated operations
SIEM, EDR, VMaaS, Incident Response, and Fraudulent Domain Takedown operate under the same SOC team. Intelligence increases across capabilities instead of being siloed in separate service streams.
05
Profit-for-purpose
As a Supply Nation Certified and Social Traders Certified business, Baidam reinvests its profits into the Deadly Coders Academy and STEM career pathways for First Nations Australians, contributing more than $3.2M in documented social and economic value for Indigenous communities.
Talk with a security operations specialist
If your organisation is evaluating a SOC as a service, assessing the maturity of existing security operations, or wants to meet specific ISM or Essential Eight detection and response requirements, talk to us.
Baidam provides sovereign delivery with the compliance credentials and sector experience that government and enterprise environments require. We'll assess your current security operations posture, identify coverage gaps, and scope an engagement built around your compliance requirements and your operating environment.
